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Your Account, Your Data, Our Responsibility

When you open an account on apk deposit, we keep your personal information secure, your deposits protected, and your withdrawal requests clear.

Account verification requiredDANA, OVO, GoPay and QRIS deposits protectedWithdrawal requests verified within 24 hours
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apk deposit Your Account, Your Data, Our Responsibility
REACH US ANYTIME

How to Contact Us About Your Account

We're here to answer questions about your account terms, data access requests, or concerns about a transaction.

Live Chat Open the chat widget in your account lobby. Available 08:00–23:00 Jakarta time, seven days a week. Expect a response in under 5 minutes during peak hours.
Email Support Send account or legal inquiries to [email protected]. We reply within 12 business hours with a case reference number and next steps.
Phone Support Call our Jakarta office at +62-21-XXXX-XXXX (published in your account settings). Available 10:00–19:00 Jakarta time, Monday to Friday.
SECURITY & DATA

How We Protect Your Information

Your account security, payment data and personal information are protected by encryption, regular audits and strict staff access controls.

Data Encryption

All account logins, deposits and withdrawals use TLS 1.3 encryption. Payment card data is never stored on our servers; only payment processor tokens are retained.

Cookie & Tracking

We use session cookies to keep you logged in and analytics cookies to track play patterns and fraud. You can disable non-essential cookies in your account settings at any time.

Account Access Control

You set a password and optional two-factor authentication (SMS or email code) on login. Only you can access your balance, history and withdrawal requests unless you share your credentials.

Data Retention

Account records, payment logs and game history are kept for seven years after closure for compliance, tax and dispute resolution. After that period, we delete or anonymise your personal data.

Right to Access

You can request a copy of all your personal data we hold. Contact support with your account ID and request type. We provide it in standard format within 14 days.

Dispute & Correction

Found an error in your account balance or personal details? Contact support immediately. We investigate within 48 hours and notify you of findings and any corrections made.

Common Questions About Account Terms & Your Rights

Yes, you can close your account at any time via the Settings menu or by contacting support. Once closed, we retain your data for seven years for compliance and tax purposes, then delete or anonymise it. Any balance in your account must be withdrawn before closure.

Contact support with your transaction ID or game reference from your account history. We review the game logs and payment records. If we find an error, we correct it immediately. If the dispute involves a game outcome, we provide the certified random-number-generator result and game state that determined it.

All payment records, deposits, withdrawals and game history stay in your account as long as it's active. After you close the account, we retain records for seven years, then delete or anonymise them unless local law requires longer retention.

No, unless required by law or to process your transaction. DANA, OVO, GoPay and QRIS partners see only your transaction amount and reference; they don't receive your game history or account balance. We do not sell data to advertisers.

Yes. Contact support with your account ID and ask for a data export. We provide all personal data we hold in standard format (CSV or JSON) within 14 days of your request at no cost.

Contact support with your account email or phone number. We verify your identity and send a password reset link via email or SMS. You can set a new password in minutes. Enable two-factor authentication to prevent future lockouts.

The complete account terms, game rules and dispute policy are linked in the footer of every apk deposit page. You also see a summary when you open your account. Contact support if you need a copy in a different format or have questions about specific clauses.

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