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Your Privacy Matters to Us

When you open an account with apk deposit and deposit via DANA, OVO, GoPay or QRIS, we collect only the information needed to verify your identity, process your…

Data we collect and whyHow payments are encryptedYour account access rights
apk deposit Your Privacy Matters to Us
REACH OUR TEAM

Contact Us About Your Privacy

Privacy Inquiries Email our data protection team at [email protected] with any questions about how we handle your information, what data we hold on your account, or to request deletion.
Account Security Support Reach our support desk via live chat from your account dashboard, Monday to Sunday, 08:00 to 22:00 Jakarta time, if you suspect unauthorized access or want to review your data.
Data Access Requests Submit a formal data access request through your account settings under Security and Privacy, and we'll send you a complete record of information we hold within 14 days.
HOW WE PROTECT YOU

Security and Data Handling Practices

Encryption in Transit

All data moving between your device and our servers uses TLS 1.2 or higher encryption. Payment details from DANA, OVO, GoPay and QRIS are never stored on our systems — only transaction confirmations are kept.

Account Verification

We verify your identity through government ID during registration and cross-check it against payment records each time you withdraw. This prevents account takeovers and ensures only you can access your funds.

Cookies and Tracking

We use session cookies to keep you logged in safely and analytics cookies to understand how you navigate the lobby. You can disable non-essential cookies in your browser; essential ones keep your account secure.

Withdrawal Verification

Before sending withdrawals to your DANA, OVO, GoPay or QRIS account, we verify your identity again and scan for unusual patterns to block fraudulent requests.

Data Retention Policy

Account data stays on file for seven years after you close your account, as required by local and tax law. You may request deletion of non-essential personal data before that window ends.

Privacy Questions

Contact our privacy officer at [email protected] or through live chat support if you have concerns about how your data is handled or want to report a breach.

Frequently Asked About Privacy

Your account data stays encrypted on our servers for seven years to meet tax and legal requirements where local law permits. You may request deletion of non-essential personal information by contacting [email protected], though we retain transaction records as required by law.

No. We do not sell or share your personal data with third parties for marketing. Payment processors like DANA, OVO, GoPay and QRIS receive only what is needed to complete your transaction; we never give them your login or account details.

Those payment providers handle all your payment credentials directly — apk deposit never sees your card or wallet details. Your transaction is encrypted end-to-end, and we verify every withdrawal before it leaves our system.

Yes. Go to your account Security and Privacy settings and submit a data access request. We will send you a complete record of your personal information, account history and transaction logs within 14 days.

We use session cookies to keep you logged in safely and analytics cookies to measure lobby usage. Essential cookies protect your account and cannot be disabled; you can turn off analytics cookies in your browser preferences at any time.

Transaction records are kept for seven years after your account closes, as required by local tax and anti-money-laundering law where local law permits. You can view your recent transaction history in your account wallet at any time.

Contact our support team immediately via live chat in your account dashboard, available Monday to Sunday 08:00 to 22:00 Jakarta time, or email [email protected]. We will review login activity and help you secure your account right away.